Shipping Policy
This Shipping Policy describes how orders are processed, shipped, and delivered when you make a purchase from allcanhear.com (“the Site”, “we”, “us”, or “our”).
Processing & Handling Times
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a second notification when your order has shipped, including a tracking number to monitor your delivery.
During periods of high demand or holidays, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Times
We currently offer insured shipping on all orders at no extra cost.
As a growing, family-run business, we are continually improving our logistics network. At this time:
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Standard shipping time: 10–15 business days, depending on your location and customs processing.
We are actively working toward offering 3–5 day express shipping in the near future.
Shipping Locations
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Primary Fulfillment Center: Shenzhen, China — where all new hearing aids are manufactured and shipped directly.
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Replacement & Accessory Orders: Phoenix, Arizona — where smaller replacement or warranty items are processed.
This hybrid model allows us to ensure product quality while maintaining affordability.
Shipping Confirmation & Tracking
When your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active.
If you have not received tracking information within 5 business days, contact us at:
📧 support@allcanhear.com
Shipping Carriers
We work with trusted global carriers including:
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USPS
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UPS
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OnTrac
In some cases, local postal services may be used for the final delivery stage.
Shipping Insurance
Every order includes free shipping insurance, covering damage or loss during transit.
If your package is lost or damaged, contact us within 30 days of the expected delivery date. A free replacement will be issued immediately.
Incorrect Address or Delivery Issues
Please ensure your shipping address is complete and accurate at checkout.
We cannot issue refunds for packages that are:
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Undeliverable due to incorrect or incomplete addresses
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Refused by the customer
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Not collected from a postal facility
However, we may offer a free replacement at our discretion once the issue is confirmed.
If the delivery issue is caused by our error or the carrier, we will issue a full refund or replacement.
Restocking Fee
A $50 restocking fee may apply to returned orders resulting from customer-related issues, including:
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Incorrect shipping address
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Uncollected or refused deliveries
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Customer-requested returns after dispatch
Customs, Duties & Taxes
Your order may be subject to import duties or taxes (including VAT) once it reaches your country.
These charges are your responsibility and are not included in our product prices or shipping fees.
allcanhear.com is not responsible for delays caused by customs clearance or local regulations.
Lost or Stolen Packages
We are not liable for packages marked as “delivered” by the carrier.
If tracking shows “delivered” but you have not received your order:
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Check with neighbors.
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Contact your local post office.
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Verify delivery attempts.
If you still cannot locate the package, contact us at:
📧 support@allcanhear.com
We will do our best to assist.
Policy Updates
We may update this Shipping Policy periodically to reflect operational changes or new carrier partnerships. Updated versions will always be posted on this page.
Contact Us
If you have questions or concerns about your order or delivery, please contact us at:
allcanhear.com
13 Freeland Park
Wareham Road
Lytchett Matravers
Poole
BH16 6FH
England